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We recognize and respect the importance of maintaining the privacy of our customers, registered BOSTAN members, and website users. The purpose of this Privacy Policy is to inform about:

• Why do we gather personal information from customers when they visit our website, respond to our emails, place orders or otherwise contact us via telephone, email, or on our Social Media platforms?
• What information do we gather and how?

Why we gather information:

BOSTAN gathers personal information to help improve the product offerings based on feedback received, customer service, communication with customers, processing the orders, providing an enhanced and more personalized experience if customers prefer and choose to opt-in, and informing customers of relevant news.

What information we gather and how:

Depending on how customers interact with BOSTAN, we might collect some of the following information:

• Customer’s name, address, telephone number, postal and e-mail address
• Billing information (we do NOT store this information, it is encrypted and utilized solely for processing the payment)
• Products purchased and occasion type
• Recipient’s names, addresses, telephone numbers
• Any other relevant information received from the customer

We collect information through our website, emails, telephone, and social media applications including when the customer:

• Places an order
• Send us an inquiry such as a quotation request for any of our products and services
• Sign up for an account
• Engage in other activities, services, products, and resources we make accessible to our customers, members, or users

Registrants are free to change their personal information or unsubscribe from any service at any time.

Visitor Information Protection

In BOSTAN, we follow high-security standards that maintain the privacy of user information by:

• A periodic comprehensive survey process to discover security vulnerabilities, aimed at making the customer’s visit to our online store as safe as possible.
• Only a limited number of people who have special access to secure networks in which information is collected have access to your information.
• All authorized persons are required to keep the information confidential.
• All credit card information and sensitive information is encrypted by SSL technology known as Secure Socket Layer technology.
• Information is not collected and stored on two servers, but rather via a secure gateway service provider.
• We do not allow third-party behavioral tracking.
• BOSTAN does not sell, exchange or transfer customers’ personal information to any third parties, except for the parties responsible for hosting the online store and other parties that help us operate the store, with an emphasis on maintaining the confidentiality of the information.
• We may not disclose information when we legally need it, or to protect our rights, property, or security.
• BOSTAN respects Do Not Track signals, and we do not send cookies or other advertising when DO Not Track is enabled on your browser.
• BOSTAN follows a policy of fair use of information, that is, in the event of any data security breach, all users will be notified via email and online store within 7 working days.
  
  

Visitor Information Protection

BOSTAN uses browser logs (cookies) to improve the overall user experience, such as:

• Handling the goods in the shopping cart.
• Handling and classifying traffic data on the site to provide better future services.

The user has complete freedom to control browser logs, where he/she can choose to stop or activate them with a warning each time he/she sends logs, bearing in mind that some features may stop working in the event of suspension.

Third-Party Links

In some cases, BOSTAN may run a joint advertising campaign involving third parties. As these parties have their websites, we do not assume any responsibility or legal obligation regarding the contents and activities of these sites. We recommend staying on bostan.com.sa to ensure utmost security for all our customers as we maintain the integrity of our site and its contents.

Contact

If you have any questions regarding the privacy policy, please feel free to contact us through any of the following methods:

Filling the contact form on our contact us page of the website

Or postal mail to:
Bostan Aljazeerah Trading Co.
3870 southern ring road al-faisaliya dist. Unit#2, Riyadh 12883-7175